Refund and Returns Policy

Return and Refund Policy

Our goal is to provide outstanding customer service as well as the freshest, most delicious coffee at all times. If you are unhappy in any way with your order, please contact us immediately at (209) 202-3331 or info@goldcountryroasters.com and we will do our best to resolve your issue and ensure you are happy with both our service and our products! 

Due to the perishable nature of our products, all coffee sales are final.  Product returns for exchange or refund are accepted only in the case of an error made by us while processing your order, e.g. wrong coffee or grind shipped, or damage to your shipment while in transit.  In order to be eligible for a replacement shipment, you must notify us within 5 calendar days from the date of receipt of your order of any problems with the order.  Please contact us by email or phone to receive a return authorization and return shipping label.  We will reship the correct product once we have received your returned package.  .

Payment and Billing Information

Checkout is via PayPal’s secure eCommerce gateway.  You do not need a PayPal account to purchase individual bags of coffee – you may check out as a “Guest” using your credit card if you do not have a PayPal account.  We take your privacy and security very seriously when you buy coffee online from us. We never sell or otherwise share any of your personal information.

By providing a credit card or Paypal information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for the total amount of your purchase, including shipping charges. If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order.